We're Here to Help

We are here to assist you with questions regarding MyWhiteCoat, digital access, payments, account-related issues, technical issues, or our counselling services.

Customer Support

Brand Name: MyWhiteCoat
Support Email: [email protected]

Support Hours

Monday to Friday
11:00 AM to 6:00 PM IST

We aim to acknowledge customer support enquiries within 1-2 business days.

During active NEET UG counselling periods, support volumes may be higher. Payment and digital access issues are prioritised.

Payment or Access Issues

If your payment has been successfully completed but you have not received access to your purchased MyWhiteCoat plan, please contact us and provide:

Your name
Registered email address
Registered phone number
Razorpay Payment ID or transaction reference
Date of payment
A brief description of the issue

Please do not send your complete card number, CVV, UPI PIN, OTP, internet banking password, or any other confidential banking credential to MyWhiteCoat.

Refund Requests

Refund requests are handled in accordance with our Refund and Cancellation Policy.

To submit a refund request, email [email protected] with the subject:
"Refund Request – [Payment ID]"

Please include your registered email address and transaction details.

Privacy and Grievances

For privacy-related questions, requests, or grievances regarding your personal information, please contact:

Email: [email protected]

We aim to acknowledge privacy and grievance requests within 2 business days and review and respond to legitimate requests within 30 days, subject to the nature and complexity of the request.