Refund and Cancellation Policy

1. Digital Access Plans

MyWhiteCoat provides digital access to NEET UG counselling intelligence, structured counselling data, analytical tools, predictions, visualisations, and related digital features.

Digital access is generally activated immediately or shortly after successful payment verification.

Because the service is digital and access to the purchased tools and structured information may be provided shortly after payment, purchases are generally non-refundable once the purchased digital access has been successfully activated and made available to the customer.

2. Circumstances Where a Refund Is Generally Not Available

A refund will generally not be provided for:

• Change of mind after purchase
• Failure to use the service after access has been activated
• Purchasing a plan without reviewing its description and coverage
• Failure to obtain admission or seat allotment
• Dissatisfaction because a prediction or historical trend did not match a future counselling outcome
• Changes made by an official counselling authority to rules, dates, seat matrices, reservations, eligibility requirements, or allotment processes
• Failure by the user to participate in official counselling or complete an official procedure
• Restriction of access resulting from material misuse of the service or violation of the Terms and Conditions

3. Eligible Refund Circumstances

A customer may request a refund where:

• Payment was successfully completed but purchased digital access was not activated because of a technical issue attributable to MyWhiteCoat
• The customer was charged more than once for the same intended purchase
• An incorrect amount was charged because of an error attributable to MyWhiteCoat
• MyWhiteCoat is unable to provide the purchased digital service
• A refund is otherwise required under applicable law

For payment or access-related technical issues, customers should contact MyWhiteCoat within 48 hours of the successful transaction.

Where possible, MyWhiteCoat may first attempt to resolve the issue and provide the purchased access.

If the issue cannot reasonably be resolved and the purchased service was not provided, an eligible refund may be approved.

4. Duplicate Payments

If a customer believes that they were charged more than once for the same intended purchase, they should contact MyWhiteCoat with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded.

5. One-on-One Counselling Services

Where a one-on-one counselling service is purchased, the session will be scheduled separately.

A customer may request cancellation or rescheduling at least 24 hours before the confirmed session.

Cancellations made less than 24 hours before the scheduled session or failure to attend the confirmed session may be non-refundable.

MyWhiteCoat may permit rescheduling depending on the circumstances and availability.

If MyWhiteCoat is unable to conduct a confirmed counselling session, the customer will be offered a rescheduled session or a refund of the amount paid for that counselling service.

6. How to Request a Refund

To request a refund, email [email protected] with the subject:
"Refund Request – [Payment ID]"

Please provide:

• Your name
• Registered email address
• Registered phone number
• Razorpay Payment ID or transaction reference
• Purchased plan or service
• Date of payment
• Reason for the refund request

We may request additional information reasonably necessary to verify and investigate the request.

7. Review of Refund Requests

Refund requests are reviewed based on transaction records, payment status, digital access records, and the circumstances described by the customer.

Submitting a refund request does not automatically guarantee approval.

8. Refund Processing Time

Where a refund is approved, MyWhiteCoat will initiate the refund through the applicable payment processing system.

After the refund is initiated, the amount may generally take 5-7 working days to reflect in the customer's original payment account, subject to the payment processor, bank, UPI provider, or other financial institution.

MyWhiteCoat does not control the processing time of banks or payment networks after an approved refund has been successfully initiated.

9. Failed or Pending Transactions

Where a payment fails or remains pending but an amount appears to have been debited, the transaction may be automatically reversed by the applicable bank or payment system.

Customers should review the payment status and their account before submitting a refund request.

If the issue remains unresolved, please contact MyWhiteCoat with the transaction details.

10. Cancellation of Digital Access

Digital access plans cannot ordinarily be cancelled after successful activation for the purpose of obtaining a change-of-mind refund.

A user may stop using MyWhiteCoat at any time. Discontinuing use does not automatically create a right to a refund.

11. Contact Information

Brand Name: MyWhiteCoat
Email: [email protected]